Tenant Fees
Renting should be clear, fair, and professionally managed from the very beginning. Every payment we are permitted to ask of a tenant is set out below, in full, inclusive of VAT.
All payments detailed below are permitted under the Tenant Fees Act 2019. Our approach ensures that every tenant understands the process fully before entering into a tenancy agreement. Any payment not listed here cannot lawfully be charged, and we will not ask you for one.
What you may be asked to pay
Holding deposit
One week's rent
A holding deposit is required to reserve the property while referencing and compliance checks are completed.
This holding deposit will be withheld if any relevant person, including guarantors:
- ·withdraws from the tenancy;
- ·fails a Right to Rent check;
- ·provides materially false or misleading information;
- ·fails to take all reasonable steps to enter into the tenancy agreement within 15 calendar days, or another deadline mutually agreed in writing.
Subject to a successful application, the holding deposit will normally be applied toward the first month's rent or tenancy deposit.
Tenancy deposit
Five weeks' rent, or six weeks where the annual rent is £50,000 or more
The tenancy deposit protects the landlord against damage, cleaning issues, or breaches of the tenancy agreement during the tenancy.
All deposits are protected within a government-approved tenancy deposit protection scheme in accordance with statutory requirements.
Unpaid rent
Interest capped at 3% above the Bank of England base rate
Interest may be charged on late rent where the rent is more than 14 days overdue.
The interest rate will not exceed 3% above the Bank of England base rate, calculated from the date the rent became due until payment is received.
This provision exists solely to cover the reasonable costs associated with pursuing significant rent arrears.
Lost keys or security devices
The actual cost of replacement
Tenants are responsible for the actual cost of replacing lost keys or security devices.
If the loss requires locks to be changed, tenants will be responsible for the reasonable cost of:
- ·locksmith services;
- ·replacement locks;
- ·replacement keys for the tenant, landlord, and authorised key holders.
Where additional administrative time is required to replace lost keys or security devices, a charge of £15 per hour, inclusive of VAT, may apply.
Variation of contract
£50 inclusive of VAT, per agreed variation
Where a tenant requests a change to the tenancy agreement, this fee covers the reasonable costs associated with:
- ·obtaining the landlord's instructions;
- ·preparing amended documentation;
- ·executing the revised legal agreement.
Change of sharer
£50 inclusive of VAT, per replacement tenant, or reasonable costs incurred if higher
This covers the costs associated with:
- ·landlord instruction;
- ·referencing and Right to Rent checks for the incoming tenant;
- ·deposit administration;
- ·preparation and execution of the new legal documentation.
Early termination at the tenant's request
The landlord's reasonable costs, capped at the remaining rent
If a tenant wishes to end their tenancy early, they may be responsible for the landlord's reasonable costs associated with re-letting the property.
These costs may include:
- ·marketing the property;
- ·referencing a replacement tenant;
- ·preparing a new tenancy agreement.
The tenant will remain responsible for rent until a replacement tenancy begins, or until the tenancy term ends, whichever occurs first. Costs will not exceed the remaining rent payable under the tenancy agreement.
Rent, utilities and council tax
Alongside the payments above you will pay the monthly rent stated in your tenancy agreement, and, where the tenancy makes them your responsibility, payments for utilities, communication services, the TV licence and council tax. These are paid to the relevant provider or authority, not to us.
Questions about fees
Greykey Estates is committed to maintaining a transparent and professional renting experience. If you have any questions about permitted payments or the tenancy process, our team will be pleased to assist. Tenancy deposits are protected in a government-approved tenancy deposit protection scheme.
Client money, redress and membership
Greykey Estates Limited is certified and accredited by Propertymark, holds Client Money Protection through the Propertymark scheme, and is a member of The Property Ombudsman and the Federation of Independent Agents. Professional Indemnity Insurance and Client Money Protection are provided via Propertymark.
- Client Money Protection
- Propertymark CMP scheme, certificate C0141652, valid to 31 March 2027.Our CMP certificate
- Independent redress
- Registered with The Property Ombudsman for residential sales, residential lettings, property auctions and guaranteed rent. 01722 333306. The Property Ombudsman, Unit 159756, PO Box 7169, Poole, BH15 9EL. Please raise your concern with us first, through our complaints procedure.Our Ombudsman register entryMake a complaint to TPO
- Propertymark Conduct and Membership Rules
- We are bound by Propertymark's Conduct and Membership Rules, which set out the obligations a member agent owes to its clients and customers.Read the rules
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